Accessing someone else’s information

Accessing someone else’s information

As a parent, family member or carer, you may be able to access services for someone else. We call this having proxy access. We can set this up for you if you are both registered with us.

To requests proxy access:

  • collect a proxy access form from reception from 10am to 6pm

Linked profiles in your NHS account

Once proxy access is set up, you can access the other person’s profile in your NHS account, using the NHS App or website.

The NHS website has information about using linked profiles to access services for someone else.

Privacy Notice

As part of the Digital First National programme of work, GP Practices are required to provide a tool for patients to access primary care services.

The aim of the Accurx platform is to improve communications between healthcare staff and patients resulting in improved outcomes and productivity. The platform facilitates digital communications between the practice and our patients.
Using the Accurx platform will require the processing of special category data by Accurx, their sub-processors and by default the GP Practice as a Controller. This will include; exchanging and storing messages in relation to patients and medical staff, performing video consultations (these will not be recorded or stored) between healthcare staff and their patients This will allow you to respond to the Practice in multiple ways such as; free text, questionnaires and submitting images/documents.

If you have a non-urgent healthcare concern or need to contact the Practice for any medical or admin reason, click on the online via our website or via NHS app or via NHS website. Fill out the online form, which will then be reviewed and processed by our healthcare professionals to decide the right care for you. We will respond to online requests within 2 working days for medical queries and 5 working days for admin queries.

Accurx is approved by NHS England to be used by GP practices and the other systems involved in patient care. NHS England has a lengthy assurance process to make sure they meet the highest standards of safety and security. Your data is safe and is shared only with your GP Practice for the purposes of your direct care. Your data is stored and sent securely using industry best practices, and Accurx only collect the data that is necessary to allow your GP Practice to provide you with care.

The Practice uses the following Accurx features:

·         Online consultations

·         Video consultations

·         AccuMail

·         SMS

·         Friends and Family test

·        Record Views

The Accurx privacy notice can be found on their website here: Accurx | Privacy Policy.
1) Controller

contact details

 

 

 Derry Downs Surgery

 
2) Data Protection Officer contact details GP Data Protection Officer

gpdpo@selondonics.nhs.uk
3) Purpose of the processing The aim of the Accurx platform is to improve communications between healthcare staff and patients resulting in improved outcomes and productivity. The platform facilitates digital communications between the practice and our patients.
4) Lawful basis for processing Under UK GDPR and DPA 2018 –

6(1)(e) ‘…necessary for the performance of a task carried out in the public interest or in the exercise of official authority…’.

9(2)(h) ‘…medical diagnosis, the provision of health or social care or treatment or the management of health or social care systems…’
5) Recipient or categories of recipients of the shared data Data may be shared with Accurx, and their sub-processors such as cloud services used for Accurx’ own storage, communications, security, engineering, and similar purposes.
6) Rights to object You have the right under Article 21 of the UK GDPR to object to your personal information being processed. Please contact the Practice if you wish to object to the processing of your data. You should be aware that this is a right to raise an objection which is not the same as having an absolute right to have your wishes granted in every circumstance.
7) Right to access and correct You have the right to access copies of the data that is being shared and have any inaccuracies corrected. There is no right to have accurate medical records deleted except when ordered by a court of Law.
8) Retention period The data will be retained for active use during the processing and thereafter according to NHS Policies and the law.
9)  Right to Complain. You have the right to complain to us about the way your data is handled or processed. To so, please contact the Practice using the following details:

 

Derry Downs Surgery

29 Derry Downs, St Mary Cray, Orpington, Kent, BR5 4DU

 

If you remain unsatisfied with our response, you have a right to complain to the Information Commissioner’s Office. To do so, you can use this link https://ico.org.uk/make-a-complaint/data-protection-complaints/ or call their helpline

Tel: 0303 123 1113 (local rate) or 01625 545 745 (national rate)

There are National Offices for Scotland, Northern Ireland and Wales, (see ICO website).

ACR project for patients with diabetes (and/or other conditions)

 

The data is being processed for the purpose of delivery of a programme, sponsored by NHS Digital, to monitor urine for indications of chronic kidney disease (CKD) which is recommended to be undertaken annually for patients at risk of chronic kidney disease e.g., patients living with diabetes. The programme enables patients to test their kidney function from home. We will share your contact details with Healthy.io to enable them to contact you and send you a test kit.  This will help identify patients at risk of kidney disease and help us agree any early interventions that can be put in place for the benefit of your care. Healthy.io will only use your data for the purposes of delivering their service to you. If you do not wish to receive a home test kit from Healthy.io we will continue to manage your care within the Practice. Healthy.io are required to hold data we send them in line with retention periods outlined in the Records Management code of Practice for Health and Social Care. Further information about this is available at: https://lp.healthy.io/minuteful_info/.

 

NHS app – Privacy Policy

We use the NHS Account Messaging Service provided by NHS

Digital to send you messages relating to your health and care.

You need to be an NHS App user to receive these messages.

Further information about the service can be found at the privacy notice for the NHS App managed by NHS Digital.

Safeguarding

If you are concerned about a Child and are unable to visit the surgery to speak to a GP, please follow the below link to the Local Authority.

Concerned about a child?

If you are concerned about a vulnerable adult and are unable to visit the surgery to speak to a GP, please follow the below link to the Local Authority to make a safeguarding adults referral.

Make a safeguarding adults referral

Clinical Commissioning Group

Derry Downs Surgery is included in the area covered by Bromley CCG.

You can contact the CCG at:

Bromley Clinical Commissioning Group
Bassetts House
Broadwater Gardens
Farnborough
Kent
BR6 7UA

Tel: 01689 853339

Zero Tolerance Policy

We treat our patients with courtesy and respect and ask the same in return. We ask that you treat your GP and all other Practice Staff courteously – without violence, abuse or harassment.

GPs and their staff have the right to care for others without fear of being attacked or abused. Any behaviour verbal or physical which causes staff to feel uncomfortable, embarrassed or threatened, is totally unacceptable.

The Zero Tolerance policy includes aggression or threats made in person, over the telephone or in written communication. The Practice considers threatening behaviour to be:

  • Attempted or actual, aggressive threatening physical actions made towards any member of staff.
  • The use of aggressive, threatening or abusive language, (including raising of the voice, swearing and or shouting) which threatens or intimidates staff.

This policy applies throughout the premises, including any cars parked and the grounds of the surgery. It also applies to any employee or partner away from the practice but only in so far as it relates to the business of the practice.

Any instance or threat of physical abuse will be reported to the police. The offender will be removed from the premises by the police. The patient will then be removed from the practice list and the PCSS will be notified so they can inform the Patient that they must register elsewhere.

Instances of abusive/threatening behaviour will be reported to the Practice Manager and recorded into an incident log book.

The patient may contact the Practice Manager to discuss this Warning Letter if they wish to do so. When the Incident Log Book shows a second recorded offence, the patient will be sent a Final Warning Letter informing them of their breach of the Zero Tolerance Policy and they may be removed from the Practice list.

Thank you

Dr Bindra

Freedom Of Information – Publication Scheme

The Freedom of Information Act 2000 obliges the practice to produce a Publication Scheme. A Publication Scheme is a guide to the ‘classes’ of information the practice intends to routinely make available.

Ask at reception for further details.

Summary Care Records

If you would like to opt out of the summary care records please inform the management of the surgery as soon as possible.

This service is optional and the data is used by the NHS anonymously for statistical purposes.

All medical information is kept confidential and no information will be given to any organisation by the NHS England.

Consultations Policy

Routine appointments can be booked in advance to see the preferred doctor by a patient. However this will not be possible in an emergency or same day appointment, when the appointment will be given with the doctor on call.

If you express to see a preferred doctor for a routine appointment, any available appointment should be given to you by the receptionist. You should be offered a choice of dates by the receptionist. The surgery has a policy of offering routine appointments four weeks in advance.

Your Responsibilities – is to make and keep the appointment and to cancel any appointment immediately if it is not needed by you. Your co-operation will be highly appreciated.

Practice Charter

These are the local standards set within this practice for the benefit of our patients. It is our job to give you treatment and advice. Following discussion with you, you will receive the most appropriate care, given by suitably qualified people. No care or treatment will be given without your informed consent. In the interest of your health it is important for you to understand all the information given to you. Please ask us questions if you are unsure of anything.

Our Responsibility To You

We are committed to giving you the best possible service.

Names People involved in your care will give you their names and ensure that you know how to contact them. The surgery should be well signposted and the doctors’ or nurses’ names indicated on their surgery room doors.

The surgery uses a television call in system and all patients are requested to check the TV screen attentively and note the room number displayed on the screen.

Waiting Time We run an appointment system in this practice. You will be given a time at which the doctor or nurse hopes to be able to see you. You should not wait more than 30 minutes in the waiting room without receiving an explanation for the delay. The receptionist will keep you informed if a doctor is running late.

Access You will have access to a doctor rapidly in cases of emergency. We will arrange a home visit as appropriate for those who are too ill or infirm to be brought to the surgery.

Telephone We will try to answer the phone promptly and to ensure that there are sufficient staff available to do this. You should be able to speak to a doctor by telephone the same day.

Test Results If you have undergone tests or x-rays ordered by the practice, please ring the surgery after 10.00am for your results or we will inform you of the results at your next appointment.

Respect Patients will be treated as individuals and partners in their healthcare, irrespective of their ethnic origin or religious and cultural beliefs.

Information We will give you full information about the services we offer. Every effort will be made to ensure that you receive the information which directly affects your health and the care being offered.

Health Promotion The practice will offer patients advice and information on steps they can take to promote good health and avoid illness as well as self-help which can be undertaken without reference to a doctor in the case of minor ailments.

Health Records You have the right to see your health records, subject to limitations in the law. These will be kept confidential at all times.

Your Responsibility To Us

Help us to help you

Please let us know if you change your name, address or telephone number.

Please do everything you can to keep appointments. Tell us as soon as possible if you cannot make it to the appointment so that someone else can be given your appointment.

Please ask for a home visit by the doctor only when the person is too ill to visit the surgery.

Please keep your phone call brief and avoid calling during the peak morning time for non-urgent matters.

Test results take time to reach us, so please do not ring before you have been asked to do so. Enquiries about tests ordered by the hospital should be directed to the hospital, not the practice.

We ask that you treat the doctors and practice staff with courtesy and respect.

Please read our practice booklet. Along with this website, it will help you to get the best out of the services we offer. It is important that you understand the information given to you. Please ask us questions if you are unsure of anything.

Remember, you are responsible for your own health and the health of your children. We will give you our professional help and advice. Please act upon it.