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Friends & Family Test

Friends and Family Test
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We use the information entered into this form only for the purposes of processing your Friends & Family Test submission. Information entered into this form is stored and accessed securely by designated Practice staff.

Issues raised in comments may be discussed between relevant members of the Practice. The information is used for quality monitoring purposes, in line with the expectations of the patients submitting the feedback.

The form does not require personal information. Any personal information transmitted via this form may be anonymised by the Practice when this is required to ensure compliance with General Data Protection Regulation.

All submissions are collated and sent to NHS England.

This information is kept for as long as the site is active or it is deleted by a site administrator.

Learn more about our Privacy Policy and Terms of Use. Should you have any concerns about sending your personal details using the web, please use one of the alternative methods offered by our organisation.


The Friends and Family Test is a way to find out from patients, quickly and anonymously, how they rate their latest experience of NHS care or treatment.  They can provide comments to explain their score and this feedback helps services to focus on areas that need improvement.

As most feedback is positive, the FFT also provides a well-deserved pat on the back from hard-working NHS staff. 

The FFT Awards 2016 were set up to recognise NHS providers who are going the extra mile in their work to listen to patients and staff.  There are five categories and The Derry Downs has made the shortlist.

Almost 200 entries were received by NHS England.  Anu Singh, Director of, said:  “We have rolled out the FFT across most NHS services and we wanted to take stock of how it’s working and what benefits it is actually bringing for patients.

“Through entries to the awards, we have found a rich seam of information about a whole range of improvements, great and small, that make a real difference to how patients feel about their contact with the NHS.  It is really rewarding to see the high level of appreciation that patients show for staff and to see how well many healthcare providers are listening to their patients and trying to continuously improve services.  NHS trusts also conduct a similar feedback scheme for their staff and that too is making a real difference.”

The winners will be announced at a national feedback and insight conference, organised by NHS England, on 17 March and will be simultaneously announced on the news section of the NHS England website.

To learn more about the Friends and Family Test, go to www.nhs.uk/friendsandfamily.

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