We ask you for personal information so that you can receive appropriate care and treatment. This information is recorded on computer and we are registered under the Data Protection Act. The practice will ensure that patient confidentiality is maintained at all times by all members of the practice team. The surgery has a robust Information Governance policy. All staff members participate in the Information Governance meetings organised by the operational manager. The surgery strictly follows Caldicott rules.
Other Questions?
PALS is a confidential service that provides information advice and support for patients, families and carers. To support this, the patient experience team will, where possible and appropriate, liaise with staff who have direct contact with patients, their families and carers, providing help and information regarding enquiries or concerns.
For further enquiries or if you are concerned but don’t want to make a complaint you can call PALS on Freephone 0800 328 9712 or land-line 020 8176 5337. The phone lines have an answering service so messages can be left at any time and we will endeavour to respond to your query within five working days, alternatively you can email: contactus@selondonics.nhs.uk or via postal method: South East London ICS, 60 Tooley Street, London, SE1 2TZ